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Shipping Policy

Legal Disclaimer

The information on this website is provided for general purposes only. Although Delmas Saad and Products strive to publish accurate and up-to-date information, we do not guarantee the completeness, timeliness, or accuracy of any product descriptions, prices, or availability.

All purchases, including orders for shipping, are subject to our Terms and Conditions, Shipping Policy, and Refund Policy. We are not liable for any loss or damage that may arise from the use of this website or delivery service.

By using this website and completing a purchase, you agree to the aforementioned policies.

Shipping Policy - The Basics

At Delmas Saad and Products, we do everything possible to ensure your order is delivered to you on time and safely. We work with reliable local delivery partners to ensure that products reach you on time and in good condition.

Key Points:

  • Shipping times and costs are clearly stated before payment

  • Orders are processed within 2–5 business days (excluding Saturdays, Sundays, and public holidays)

  • Shipping is only available within South Africa

  • You will receive a confirmation once your order has been shipped

  • The customer is responsible for the accuracy of the shipping address

Our Shipping Policy

Last updated: 26/06/2025

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1. Processing Time

All orders are typically processed within 2 to 5 business days. Orders are not shipped on weekends or public holidays. If there is a delay in processing due to availability or high demand, we will notify you in a timely manner.

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2. Delivery Methods and Areas

We currently ship only within South Africa. Delivery is carried out via reliable local couriers or, in certain cases, by our own logistics team within the Delmas area.

You will be informed about:

  • Delivery costs (if applicable)

  • Estimated delivery time during checkout

  • A tracking number (where applicable)

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3. Delivery Addresses

Customers are responsible for providing an accurate and complete delivery address. Delmas Saad accepts no responsibility for lost packages due to incorrect address information. If there is an issue with your address, please contact us immediately after placing your order.

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4. Damaged or Lost Products

If your order arrives damaged, contact us within 48 hours with photos and a description of the issue. We will review the situation and inform you of possible solutions.
If a package is declared lost by the delivery service, we will handle it according to their policy and, where possible, replace the order or offer a credit.

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5. Products Excluded from Shipping

Some bulk or hazardous products (such as certain gas items) may be limited to pickup or local delivery only. In such cases, this will be clearly indicated on the product page or during checkout.

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6. Contact Information

For any questions or updates regarding your shipment, contact us at:

Email: delmassaad1985@gmail.com
Phone: 082 873 0153

Business Hours:
Monday to Friday: 08:00–16:30
Saturday: 08:00–12:00
Sunday: Closed

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Please note: By placing an order, you agree to this shipping policy. We reserve the right to amend this policy at any time without prior notice.

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